When your Apple Watch is stuck on the Apple logo interface and cannot be used normally, it is inevitable that people will feel anxious. Don't worry, this is most likely caused by software lag, battery problems or abnormal settings. The following Phonefix team provide you with a comprehensive and step-by-step solution to help you easily solve the problem.
1. Force restart (preferred solution)
Applicable scenario: Use when the system is temporarily stuck or crashes.
Steps: Press and hold the "Side Button" (flat oval button) and "Digital Crown" (rotating crown) at the same time. Keep pressing until the Apple watch screen turns black and the Apple logo reappears, then release the button.
Note:
Restarting may take several minutes, so be patient. If a system update is in progress, avoid forced restart, which may cause the update to fail.
2. Charge and wait (eliminate power/background process problems)
How to operate:
Put the Apple Watch on the watch charger and charge it for at least 1 hour (overnight charging is recommended). In some cases, the freeze is caused by low power or incomplete background updates, which may automatically recover after charging.
3. Unpair and re-pair (solve software problems)
Prerequisite: Keep the watch close to the iPhone and make sure the iPhone has backed up the data.
Unpairing steps:
Open the "Apple Watch" app on the iPhone and go to the "My Watch" tab. Click "All Watches" at the top and select the "Information Button" (the circle with an "i") on the right side of the target watch. Click "Unpair Apple Watch", select "Keep Cellular Plan" (if any) as prompted, and enter the Apple ID password to complete the operation.
Re-pairing steps:
After unpairing, the iPhone will automatically back up the watch data. After completion, click "Start Pairing" (or "Add Watch").
Follow the on-screen prompts to complete the pairing, and you can choose to restore data from the latest backup.
4. Check and install system updates (operation after pairing)
Operation process:
Open the "Apple Watch" app on the iPhone, go to "My Watch" > "General" > "Software Update". If it shows that the update is available, click "Download and Install" to ensure that the watch is updated while charging.
5. Use the "Find My" function (unconventional but effective)
Principle: wake up the stuck watch through remote commands.
Operation steps: Open the "Find My" app on iPhone or iCloud.com, go to the "Device" tab, and select Apple Watch. Click "Play Sound". Some users reported that this operation can wake up the stuck device.
6. Factory Reset (Risk of Data Loss, Last Resort)
Warning: This operation will clear all data. Unless you have backed up by unpairing, the data may be lost!
Operation method:
Since the watch is stuck, you need to operate it through iPhone:
Open the "Apple Watch" app, go to "My Watch" > "General" > "Restore" > "Erase Apple Watch Content and Settings".
After completing the reset as prompted, re-pair and restore data.
7. Check the language and region settings (auxiliary troubleshooting)
Possible reasons: Some users reported that abnormal calendar settings (such as non-Gregorian calendar) may cause the device to freeze.
Adjustment method:
In the "Apple Watch" app on iPhone, go to "My Watch" > "General" > "Language and Region". Confirm that "Calendar" is set to "Gregorian Calendar" and check whether the region setting is correct. You can try to switch and restart the watch.
8. Contact Apple Support (hardware or complex issues)
If the above methods do not work, there may be a hardware failure or a deep software problem.
Suggestions:
Visit the Apple Support official website for online help.
Use the "Apple Support" app on your iPhone to make an appointment for service.
Go to the Apple Store Genius Bar for testing.
Through the above solutions from simple to complex, most of the problems of Apple Watch stuck on the Apple logo can be effectively solved. If the problem still exists after trying all the methods, it means that there may be complications such as hardware failure. Contacting Apple Support in time is the best choice. If you encounter a damaged watch screen or watch store tool during the operation, Phonefix will be a satisfactory merchant for you.
