When using Huawei Pura 80, Pura 70 Ultra, and other similar models, many users encounter the issue of their devices being locked by an activation lock after performing a factory reset. Phonefix provides a detailed unlocking method to help you remove the activation lock and restore normal device usage.
I. Overview of the Issue
Some Huawei users may face activation lock issues after a factory reset. This lock is tied to the Huawei account and prevents unauthorized use if the device is lost or stolen. You can use the Phone Unlock Tool to unlock the activation lock through flashing or unlocking. If you see the message "This device is associated with a Huawei account and is locked by the activation lock," follow the steps below to unlock it.
1. Common Fault Types:
· Activation Lock: After performing a factory reset, the system asks for the Huawei account password, but the user has forgotten the account or password.
· Screen Lock: Unable to access the phone system because the screen is locked.
· Second-Hand Device Issue: When purchasing a second-hand Huawei device, it may still be linked to the original owner's Huawei account, preventing activation.
2. Fault Symptoms:
After a factory reset, the device may fail to start and prompt for a Huawei account password or verification code to activate, displaying the message "This device is locked by activation lock. Please log in to verify your account."
II. Preparation Before Unlocking
Before performing any unlocking operations, make sure you are fully prepared. This will help you unlock the device smoothly and reduce the chances of errors during the process.
1. Tools Needed:
· Standard USB Cable: Ensure the cable can reliably connect the phone and computer to avoid connection failures.
· Computer: A computer with internet is required to download tools and drivers.
· Huawei HiSuite: Huawei HiSuite lets you transfer data and remove the activation lock.
· Unlock Tool Package: If you do not have the Huawei account information, you may need to download a forced unlock tool package to assist with unlocking.
2. Driver Installation:
Install Huawei USB drivers and restart the computer to ensure proper device connection.
3. Preparing the Phone:
Charge the phone and power it off. Enter recovery mode by holding the Volume Up and Power buttons until the Huawei logo appears.
III. Detailed Unlocking Steps
After completing the necessary preparations, here are the detailed steps for unlocking. The following steps apply to Huawei Pura 80, Pura 70 Ultra, and similar models.
1. Enter Dual-Wipe Mode and Reset
Entering dual-wipe mode will erase all data from the phone and prepare the device for subsequent unlocking. Hold the Power button to turn off the device. Then, simultaneously press and hold the Volume Up button and the Power button until the device vibrates and enters recovery mode. In recovery mode, select "Wipe data/factory reset" and confirm. After completing the dual wipe, reboot the device.
2. Enter Engineering Mode and Connect HiSuite
After rebooting the device, enter the initial setup screen. Enter the emergency call code: ##2846579##, which will take you to the engineering mode. In engineering mode, select "Background Settings," then choose "USB Port Settings" and select "Hisuite Mode Production." Use a USB data cable to connect the device to the computer, ensuring that Huawei HiSuite is installed on the computer.
3. Remove Activation Lock with HiSuite
a. Connect the Phone to the Computer
Open Huawei HiSuite on your computer and connect the device using a USB cable. Authorize the connection on the phone screen to ensure that the connection between the phone and computer is established successfully.
b. Stop Wi-Fi and Access Customer Service
When the Wi-Fi connection prompt appears on the device, click "Stop" immediately without connecting to any network. Then click "View Possible Causes," select "Learn More," and click "Agree" to enter the customer service interface.
c. Log in to Huawei Account to Unlock
In the customer service interface, enter any question and submit it. The system will redirect to the settings page. Navigate to "Settings" → "Advanced Settings" → "Security" → "Find My Phone," and then log in with your Huawei account to successfully remove the activation lock.
IV. Common Problems and Solutions
During unlocking, you may face common issues. Resolving them will help ensure a smoother process.
1. Unable to Log in to Huawei Account
If you've forgotten your Huawei account password, here's how to recover it:
a. Select the "Forgot Password" option on the Huawei official website or Huawei HiSuite.
b. If the phone number linked to the account is no longer in use, you can contact Huawei customer service and provide identity verification information to restore access.
2. The Phone Did Not Unlock Successfully
a. If you encounter difficulties during unlocking, try reconnecting the device and checking whether the drivers are correctly installed.
b. If the above steps do not solve the issue, you may need to use a flashing tool or a Harmony TP Cable to bypass the activation lock and enter USB COM 1.0 mode.
c. Ensure that the phone has sufficient battery power to prevent failure due to low battery during the process.
V. Conclusion
By following the methods outlined in this article, you should be able to successfully remove the activation lock from your Huawei Pura 80/Pura 70 Ultra and restore the device to normal use. When performing mobile phone repairs, it is crucial to use professional repair tools and accessories, especially when dealing with activation locks and system issues. If you want to learn more about the latest mobile repair news, feel free to contact China Phonefix.
